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Terms & Conditions

The Price

Estimates are based on current costs of production and unless otherwise agreed are subject to amendment on or at any time after acceptance to meet any reasonable rise or fall in such costs.

Price Promise

We will endeavour to beat any like-for-like quote providing that the customer provides proof of this quote. It is our discretion to determine whether the quote in question qualifies as a valid, like-for-like quote.

VAT

Value added tax may have to be added to the price in line with the current policy of H M Customs and Excise.

Preliminary Work

All work carried out, whether experimentally or otherwise, at customer's request will be subject to charges.

Art work

A charge may be made to cover any additonal work involved where artwork/copy supplied is not clear and legible or electronic files supplied are damaged or otherwise unsuitable, but only after consultation with the client.

All supplied PDF artwork must have all fonts embedded and have at least 2mm bleed. If font are not embedded, the supporting fonts must be supplied along with the master artwork file(s). CYD Printing are not responsible for any issues that may occur where fonts are not embedded.

Proofs

Proofs of all work may be submitted for customer's approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer's alterations and additional proofs necessitated thereby may be charged extra. When style, type or layout is left to the printer's judgement, changes therefrom made by the customer may be charged extra.

Delivery

If required, in whole or in part (e.g. as samples), delivery is chargable extra to the price if outside our normal delivery area or for a specific time and date.

Payment

Unless a full credit account has been setup and authorised by the printer, all work must be paid for in advance of delivery or collection. On occasion, a 50% deposit will be required on signoff of proof.

Quantity

Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5% for work in black and 10% for work involving colour being allowed for overs or shortage to be charged or deducted from the price.

Claims

Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in repect thereof must be made in writing to the printer and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to the printer within 28 days of delivery. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (a) it was not possible to comply with the requirements and (b) advice (where required) was given and the claim made as soon as reasonably possible.

Liability

The printer shall not be liable for any loss to the customer arising from delay in transit not caused by the printer.

Property

Standing material owned by the printer and used by him in the production (e.g. plates, film etc., or as electronic files created to complete the job) shall remain his exlusive property. Such items when supplied by the customer shall remain the customer's property. Unless otherwise advised by the customer, the printer will (as a service to the customer) retain all such materials (electronic or otherwise) associated with the job for a reasonable length of time for which there is usually no charge.

Materials supplied by the customer

The printer may reject any paper or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged. Where materials are so supplied or specifed, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. Quantities of materials supplied shall be adequate to cover normal spoilage.

Insolvency

If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the printer without prejudice to other remedies shall: a) have the right not to proceed further with the contract or any other work for the customer and be entitleed to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (b) in repect of all unpaid debts due from the customer shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

Illegal Matter

The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party. The printer shall be indemnified by the customer in respect of any claims, cost and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.

Force Majeure

The printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond hs control including (withouth limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Law

These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of Wales, Craig-y-Don Printing Works Ltd being a company registered in Llandudno.

Privacy Policy

At CYD Printing, we assure that your privacy will be protected by adopting all possible measures. Kindly go through the following to find out how we deal with the personal information collected from our visitors and customers.

Gathering of personal information

CYD Printing will not collect personal information without your permission. You can browse our website without revealing any personal details. However we do need some personal identifiable information to provide you with our service needed by you. This includes account management and contact/support.

Using personal information

The entire personal information gathered will be stored firmly using network firewalls and access control procedures removing chances of any unauthorised access. Your information will be treated with utmost confidentiality and will be used solely by CYD Printing only for the purpose of business communication like providing support and service delivery only.

Email Contact

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to sales@cydprinting.com for review.

Information Sharing and Disclosure

We assure you that your personal information will be safe with us. CYD Printing will not sell, share, or rent your personal information to third parties under any circumstances.

Security

CYD Printing makes use of the most excellent practices to make sure that your online transactions are safe and your personal credit information is stored securely. However CYD Printing will not be held responsible for any breach of security.

Changes to this Privacy Policy

CYD Printing reserves the right to make changes to this policy at its sole discretion. Any changes made in this conduct will be posted on this page. Kindly visit this page periodically to check for changes.